Shenzhen Medthelight Co., Ltd.

Home > Services

Services

Shenzhen Medthelight Co.,Ltd promises to provide professional services to the equipment, ensure the normal use of the instruments at user end. We commit:

1. Warranty: Provides maintenance and technical consulting services during the warranty period, corrects and replaces defective equipment or parts for free, and excludes software malfunctions. During the warranty period, due to human factors, our company will charge the corresponding service fees for the equipment failure.

2. Provide assistance calls to customers during the warranty period, for users to report faults, and provide remote technical support services, if necessary, on-site support.

3. Backup machine: When the instrument needs to be returned to the factory for maintenance during the warranty period, the spare machine can be provided free of charge.

4. Quality Assurance: Our company guarantees the products, instrument functions, hardware and software configuration.

Four Major Service Advantages

Service is Medthelight's core competitiveness

Years of industry experience, chosen by tens of millions of customers
Providing the right products for your needs
We provide the world's electronics and information industry with high-quality circuit board products and timely and satisfactory services.
Comprehensive service system, one-stop service, saving you time and effort.

After-sales service

Our company provides high-quality service and promises the following service terms:

Users adopting our design solutions enjoy an 18-month free warranty on the main unit and a 9-month warranty on other accessories (warranty period calculated from the date of purchase), with lifetime maintenance.
The following situations are not covered by the warranty, and our company will charge for repairs based on actual costs:
1. Damage caused by improper use, maintenance, or storage by the consumer;
2. Damage caused by installation or repair by a non-authorized technical service unit (including self-installation or disassembly and repair by the consumer);
3. Damage caused by force majeure natural disasters. We will contact the user within 24 hours of receiving the repair notification, arrange repairs, or guide the machine back to the factory for repair. Normal malfunctions will be repaired within two business days.

Service Process
We have always adhered to the quality policy of being responsible for every process, every product, and every user, and are dedicated to serving our users.